Elevate your career as a Service Manager III with Equinix, focusing on strategic account support and customer success. Drive customer satisfaction while resolving complex post-sale issues in this pivotal role.
This role plays a crucial part in managing small to large field, major, or channel accounts. You will conduct quarterly business reviews and oversee service improvement plans while acting as a key contact for customer escalations. This position emphasizes solid analytical skills and demands proactive engagement to minimize churn risks and enhance overall customer experience.
Key Responsibilities:
• Support high complexity and strategic global accounts • Own issue resolution and provide tactical support post-sale • Deliver quarterly business reviews and customized materials • Develop and manage service improvement plans • Create complex ad hoc reports and customer insights
Requirements: • Bachelor's degree in IT, Computer Science, or related field • 5+ years in Service Management or related customer-facing role • Familiarity with ITSM platforms like ServiceNow or Jira • Proven capability in driving account growth and service expansion • Excellent communication and stakeholder engagement skills
Bring your expertise in service management and customer success to transform Equinix's account dynamics.
📌 Service Manager for Equinix Accounts (Winnipeg)
🏢 Equinix
📍 Winnipeg
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.