Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.
The Alert Management Specialist reports to the Manager, Alert Management Specialists and delivers professional, timely support to customers. Our Alert Management Specialists manage safety incidents efficiently and conscientiously from onset through to resolution.
Key Responsibilities Monitor customer personnel safety through real-time alert systems
Efficiently manage emergency alerts following established escalation protocols with professionalism
Respond to critical situations calmly and confidently while maintaining composure under pressure
Provide basic troubleshooting and technical support for triggered alerts
Monitor weather and road conditions for lone workers, proactively informing them of potential hazards
Deliver exceptional customer service to ensure positive client experiences and satisfaction
Maintain accurate records and prepare comprehensive reports on safety incidents and resolutions
About You Post-secondary certificate or diploma in Emergency Management, Public Safety, Customer Service Management, or related field considered an asset
Minimum 3 years of customer service experience
Fluent written & spoken French and English is required
Proficiency in Spanish, Arabic, Portuguese are an asset in this role
Consistently demonstrate a robust work ethic to handle a high volume of client interactions with diligence, professionalism, and attention to detail




Ability to demonstrate proficiency utilizing technology to maintain organized records, access information, and manage client accounts or inquiries, ensuring data accuracy and security
Demonstrate the ability to work autonomously and efficiently, taking initiative to complete tasks and projects with minimal supervision
Demonstrates the ability to identify and correct errors or inconsistencies in data, documents, and processes
Pays careful attention to the finer points and ensures thoroughness in every aspect of work, resulting in quality outcomes and minimal margin for error
Demonstrated ability to proficiently handle concurrent tasks
Demonstrate the capacity to adjust and accommodate variations in work hours or schedules as needed to meet organizational demands
Apply critical thinking and problem-solving skills to address challenges, make quick decisions when required, and implement solutions that align with organizational goals
Previous experience in a customer service or dispatch role is required
Valid First Aid and CPR certification required The certification must include an in-person, hands-on practical skills evaluation
Fully online certifications without an in-person testing component will not be accepted





Total Rewards Competitive base salary and annual compensation review
Comprehensive health and dental benefits*
Mental health and wellness support
Flexible work arrangements and hybrid work model for eligible positions
Paid vacation, personal and sick days*
Professional development opportunities
Education funding
A collaborative, inclusive, and mission-driven culture
Exclusive access to perks and discounts
A flexible 'Dress for Your Day' environment
Eligibility and coverage vary by employment type and region
Diversity, Equity & Inclusion Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions. If you require accommodation during the recruitment process, please contact us at [email protected]. We are committed to ensuring an accessible and equitable experience for all candidates.
Unauthorized Recruitment Communication Alert We are aware of the instances in which individuals are receiving fraudulent job offers or interview requests that are fraudulently alleged to be from Blackline Safety.
Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.
Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.

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📌 Alert Management Specialist - Bilingual (English/French) (Alberta)
🏢 Blackline Safety
📍 Alberta