Join Xodus Travel Services Inc. as a Customer Experience Team Leader. This strategic role focuses on leading the customer experience teams and enhancing service delivery across operations.

In this leadership role, you will manage the daily operations of the Travel Assistance and Distribution teams. Your experience in operations management, particularly within the travel or insurance sectors, will be key as you implement strategies for efficiency and improved customer satisfaction. Collaborate with internal departments to ensure seamless service and support business growth.

Key Responsibilities:
• Lead and manage the customer experience teams effectively
• Develop operational strategies aligned with company goals
• Oversee the operational budget for cost-effective management




• Monitor team performance and provide development support
• Establish key performance indicators to track efficiency

Requirements:
• Bachelor’s degree in Business or related field
• 5 years of operations management experience
• 2 years in a leadership role, preferably in travel assistance
• Proficiency in operational tools and business processes
• Familiarity with insurance industry regulations preferred

Elevate customer experience at Xodus by leveraging your leadership and operational expertise.
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📌 Customer Experience Team Leader at Xodus (Ontario)
🏢 Xodus Travel Services
📍 Ontario