Become a key Client Experience Leader with a respected brokerage in Alberta, shaping service standards and empowering teams. Exciting leadership focus on both Commercial and Personal Lines awaits you.

We're seeking a Client Experience Leader to inspire our service teams and deliver exceptional client support. In this influential role, you will lead, coach, and mentor Commercial Account Managers and Personal Lines teams. Your focus on operational excellence will drive compliance, efficiency, and quality assurance.

Key Responsibilities:
• Lead and mentor service teams for continuous improvement
• Oversee daily operations, file reviews, and QA checks
• Champion the EPIC system for data accuracy and workflows




• Monitor KPIs and service standards through reporting
• Collaborate on complex accounts and client escalations

Requirements:
• 7+ years in Commercial and/or Personal Lines brokerage
• Alberta General Insurance License – Level 2 required
• Advanced Applied EPIC proficiency for reporting
• Proven leadership experience in service management
• Solid understanding of commercial and personal lines

Drive excellence and team performance as Client Experience Leader in Alberta.
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📌 Leadership Role in Client Experience Alberta
🏢 JobsMedia.io
📍 Alberta