Client: Government Services Integration Cluster
Ministry: Ministry of Public and Business Service Delivery and Procurement
Location: 20 Dundas Street West, Toronto, ON M5G 2H1
Work Arrangement: 100% Onsite – 5 Days per Week
Contract Duration: October 8, 2026 – September 20, 2027
Extension: up to 1 additional term
Number of Positions: 1
Security Clearance: No Clearance Required
About the Role
The Government Services Integration Cluster is seeking an experienced Senior Business Analyst to provide comprehensive business analysis services for complex business and technology initiatives. The successful candidate will work closely with business stakeholders, subject matter experts, project teams, and technical teams to gather, analyze, document, and validate business requirements and translate them into effective technology solutions.
This role requires strong experience in business analysis, stakeholder facilitation, JAD sessions, user stories, business cases, UAT, Azure cloud technologies, and modern project delivery methodologies.
Requirements
Mandatory Requirements
Candidates must demonstrate the following experience and skills :

Minimum 8+ years of experience in Business Analysis

Demonstrated experience facilitating Joint Application Development (JAD) sessions

Experience with Azure cloud technologies

Experience creating detailed Business Analysis documentation

Experience developing User Stories

Experience preparing Business Cases

Demonstrated experience in User Acceptance Testing (UAT)

Knowledge of native system capabilities required to support courts case management functionality

Strong experience working in large IT organizations, preferably within an Ontario Public Service (OPS) environment

Experience with OPS I⁢ processes, standards, methodologies, and artifacts

Proficiency with Microsoft Office tools, including:

Word

Excel

Visio

PowerPoint

Experience with Figma

Knowledge and experience with HTML and CSS

Hands-on experience with project and product delivery methodologies, including:

Agile

Waterfall

Iterative Agile

Product Management

Key Responsibilities
Lead and conduct business analysis activities to assess business problems, opportunities, and requirements.

Engage business stakeholders and subject matter experts to gather, document, analyze, and validate business needs.

Develop comprehensive business requirements and functional specifications to support I⁢ solution design.

Facilitate stakeholder workshops, interviews, JAD sessions, and requirements gathering sessions.

Create detailed business analysis documentation, including user stories, business cases, process flows, and functional requirements.

Identify and outline business problems, opportunities, risks, and potential solutions.





Conduct business process analysis, business process mapping, and business functional modelling.

Develop and maintain conceptual and logical data models, process flows, data flows, use cases, business rules, and non-functional requirements.

Support business process re-engineering and identify cost-effective service delivery improvements.

Develop strategies, feasibility studies, cost-benefit analyses, budgeting, and forecasting activities.

Develop performance measures and traceability matrices for business analysis activities.

Support User Acceptance Testing (UAT), including test planning, validation, and stakeholder coordination.

Monitor project progress, identify and resolve issues, and report regularly to project management and stakeholders.

Prepare presentations, briefing notes, status reports, and other project documentation.

Translate business and data requirements into specifications sufficient for designing appropriate technology solutions.

Participate in governance working group meetings and contribute to architecture, operational, SDLC, and information architecture best practices.

Contribute to technical policies, plans, procedures, standards, guidelines, tools, techniques, documentation, and performance criteria.

Support integration framework initiatives and related business and technical requirements.

Ensure alignment with OPS Unified Project Management Methodology, Enterprise Architecture, Gating Process, and standard systems development methodologies.

Business Analysis & Technical Skills
The ideal candidate will demonstrate robust experience in:
Business requirements gathering and analysis

Business functional modelling

Business event modelling

Business process mapping

Process and data flow modelling

Use case modelling and use case surveys

Business rules definition

Non-functional requirements definition

Service Oriented Architecture (SOA)

System Development Life Cycle (SDLC) methodologies

Structured methodologies

Object-oriented methodologies

Agile and iterative methodologies

Waterfall methodologies

Computer Aided Software Engineering (CASE) tools

Information Management principles, concepts, policies, and practices

Information retrieval packages

Azure cloud technologies

Programming languages and software environments

Common operating systems and software proficiency





Integration frameworks and enterprise architecture best practices

Communication & Stakeholder Management
The successful candidate must possess:
Excellent oral and written communication skills

Strong interpersonal and consultative skills

Excellent facilitation and presentation skills

Strong analytical, problem-solving, and decision-making abilities

Highly developed negotiation skills

Demonstrated experience negotiating with business stakeholders on functional design issues

Experience participating in detailed solution design discussions

Ability to negotiate and resolve production-related issues

Experience documenting project status reports

Experience tracking project resources, finances, progress, issues, and risks

Ability to work collaboratively as part of a multidisciplinary team

Strong ability to manage competing priorities and consistently meet deadlines

Public Sector Experience
Previous experience working within Government or Public Sector organizations is highly preferred.
Experience working within the Ontario Public Service (OPS) environment, including familiarity with OPS I⁢ processes, standards, methodologies, and artifacts, will be considered a significant asset. Nice-to-Have Skills
Experience with user-centric website and forms design

Experience designing intuitive digital experiences and user journeys

Knowledge of Accessibility for Ontarians with Disabilities Act (AODA) requirements, regulations, and accessibility standards

Experience with courts or case management systems

Experience translating user requirements into accessible and user-friendly digital solutions

Knowledge Transfer
The successful candidate will be responsible for ongoing knowledge transfer throughout the project lifecycle.
Knowledge transfer activities will include:
Documentation of application, functional, and technical specifications

System design documentation

Component documentation

Process flows

Updated project and system documentation

Knowledge-sharing sessions with the Project Manager and team members

One-on-one meetings and team meetings

Maintaining and sharing documentation through SharePoint

Resume Evaluation Criteria
Business Analyst Skills – 40 Points
Oral and written communication skills

Interpersonal and consultative skills

Facilitation skills

Experience with Service Oriented Architecture (SOA)

Knowledge of formal SDLC methodologies

Experience with Waterfall and iterative Agile methodologies

Experience contributing to technical policies, plans, procedures, standards, guidelines, tools, techniques, documentation, and performance criteria

Experience supporting Integration Framework initiatives

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📌 Senior Business Analyst (Ontario)
🏢 Joblinxsapp
📍 Ontario