Type

Contract – December 2026 (Strong potential for extension)

Responsibilities

Responsible for functions related to technical planning, design, configuration, operation and support of desktop services both physical and virtual. This includes Windows, hardware, productivity suites, directory/email administration, and virtual desktop technologies

As the Tier III support contact, assist the Senior Problem Analyst in identifying the root cause of problems and consequently prevent incidents to the Service Desk

Investigate and troubleshoot problems in support of operations, and resolve issues in a timely manner

Design, implement and configure Enterprise Client support systems.

Apply Enterprise

Architecture principles, standards, and methodology to ensure effective solution design

Create system documentation, including build, configuration and recovery

Assist in the development and execution of application test plans

Coordinate technical activities for projects

Complete project activities on time and in scope, while adhering to project methodologies

Manage the enterprise desktop environment, including firmware/software releases, system configuration and maintenance

Create and document production Windows images for the various hardware models and virtual desktops

Create, document and manage Microsoft Office for the enterprise

Develop and document Group Policy Settings required for Microsoft Windows/Office

Maintain system documentation, including build, configuration and recovery

Create and modify procedures and standards as required

Recommend & optimize Enterprise Client support systems to improve and maintain service levels and support Computer Operations with implementation

Provide guidance and support to Computer Operations on maintaining Enterprise Client Support systems and integration

Schedule and execute System Change Requests

Troubleshoot, resolve,



and document Tier III incidents. Provide internal IT support. Escalate to external service providers as required

Backup/recover organizational services/systems in a timely manner as dictated by recovery objectives; and document all actions and resolutions

Monitor availability and performance for Enterprise Client Support systems

Participate and contribute to capacity and availability plans for Enterprise Client Support systems

Implement recommendations for enhancements to ensure organizational computing environment maintains optimum availability and capacity

Investigate IT infrastructure system requirements and research new products and solutions

Participate in product selection and complete purchase requisitions

Participate in support agreement and license renewal process

Administers the delivery of system parameters; on end of life, current, and new emerging strategic technologies supported and delivered by the organization

Works with the Technical Lead - Server and Enterprise Architecture to determine infrastructure direction

Seek consultation from the Supervisor, Technology Infrastructure Services or Manager, Technology Infrastructure Services where solutions are not within established practices

Required Experience and Skills

Minimum of eight years’ experience in advanced Enterprise Client support and service delivery role supporting enterprise class Windows and Office environments

Experience with performing Windows operating system updates in an enterprise workplace

Strong working knowledge of a variety of management tools (e.g., SCCM)

Experience building desktop images using VMware virtualization platform

Experience managing client devices with GPOs

Technical competency at administration and Tier III support level

Proven experience in superior customer service delivery and support

Additional Requirements

Must have Windows based computer with standard Windows applications

📌 Sr Infrastructure Specialist (Winnipeg)
🏢 Akkodis
📍 Winnipeg