Act as lead and main contact for the 9-8-8 Training and Education program Provide leadership and administrative oversight for 9-8-8 Training and Education Oversee funder deliverables, program operations, and budget Collaborate with internal stakeholders including quality assurance, clinical leadership, partnerships and strategy, communications and marketing, and research and evaluation teams Maintain relationships with external stakeholder networks across Canada Monitor the needs and priorities of responders, supervisors, and the broader 9-8-8 service Provide regular reporting to CAMH leadership and through funder reporting processes Represent the program at internal and national tables and committees and provide leadership to program committees Respond to emerging issues and conduct risk assessments and mitigation planning Identify process improvement opportunities and streamline workflows Embed evaluation activities to support quality assurance and continuous improvement Lead the end-to-end education cycle from needs assessment through training development, evaluation, and quality improvement Align education content and delivery with best-practice standards and CAMH Education principles Develop briefing notes, presentations, and ad hoc materials Oversee program staff, recruitment, onboarding, development, workload, performance, and day-to-day responsibilities Assess staffing and material needs and allocate resources efficiently Define roles and ensure compliance with HR policies and collective agreements Foster a positive, diverse, and collaborative workplace culture Provide performance feedback and coaching Prepare programmatic reports for funders and leadership Oversee network adherence to Training and Education requirements in relevant agreements and contracts Requirements

Relevant bachelor’s degree (e.g. health, health administration,



education and training, social work) required Master’s degree preferred At least 5 years progressive leadership experience in the relevant program, or experience in the field of mental health and addiction required 1–3 years of project and/or people management experience is an asset Experience managing staff in a unionized environment is an asset Experience with quality improvement initiatives Familiarity with the mental health and healthcare sector across Canada Knowledge and experience with crisis lines and/or suicide prevention is an asset Demonstrated efforts to develop leadership competencies Strong relationship management and interest holder relationship skills and experience Ability to engage feedback and incorporate it into intricate strategic initiatives and decisions Robust communication skills and ability to facilitate complex conversations Proven analytical, organizational, conceptual, and decision-making skills reflecting sound judgement Experience in a training and education program is an asset Experience integrating equity and inclusion principles into education and training program design and delivery is an asset Ability to interpret research and evaluation findings and incorporate them into training and education in a practical way Knowledge of LMS (learning management systems) is an asset Strong knowledge translation skills Ability to remain effective in a dynamic,



fast-paced environment while monitoring personal and team-level deliverables Proven excellent written and verbal communication skills Experience working within regulatory guidelines Demonstrated time management skills, ability to multitask, produce high-quality accurate work, meet deadlines, adapt to changing priorities, and remain solution-focused Detail-oriented with ability to exercise initiative and good judgment and work independently Bilingualism (French/English) and/or proficiency in a second language is an asset Hybrid work environment with up to 3 days in office mandatory (subject to change) Occasional evening and weekend work may be required Core Competencies

Demonstrates extensive leadership and administrative oversight in training and education programs, with a strong focus on quality improvement, stakeholder engagement, and compliance within the mental health and healthcare sector. Proven ability to manage staff, develop training content, and foster a collaborative workplace culture while aligning with best-practice standards. Highest-signal resume keywords

Leadership Experience Quality Improvement Initiatives Crisis Line Knowledge Training Program Management Bilingualism (French/English) ATS Optimization Keywords

Hard Skills

Program Operations Management Budget Oversight Needs Assessment Training Development Evaluation Activities Performance Management Analytical Skills Decision-Making Skills Knowledge Translation Regulatory Compliance Soft Skills

Relationship Management Communication Skills Organizational Skills Time Management Problem-Solving Skills Industry Keywords

Mental Health Addiction Crisis Prevention Stakeholder Engagement Equity and Inclusion Principles Tools & Technologies

Learning Management Systems (LMS)

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📌 Program Manager – Education & Training (Winnipeg)
🏢 Jobtailor
📍 Winnipeg