Drive customer success as a Strategic Customer Success Manager at MongoDB in Toronto, ON. Leverage your technical expertise and business acumen to align with clients' long-term strategic goals.
In this hybrid role, you'll act as a trusted advisor to significant G2000 accounts, ensuring they achieve maximum value from their MongoDB investments. With responsibilities that include managing customer retention strategies and facilitating executive-level advocacy, your role is crucial. You'll address complex market challenges, forge solid relationships with C-suite leaders, and facilitate transformative business outcomes based on customer roadmaps.
Key Responsibilities:
• Proactively assess and mitigate consumption risks for clients • Conduct comprehensive business reviews to analyze customer performance • Lead development of account programs to drive resource allocation • Maintain accurate internal systems for customer insights • Influence product roadmaps based on customer feedback
Requirements: • 9 to 12+ years in a technical customer-facing role • 6+ years managing customer health for strategic accounts • Strong communication skills with C-suite experience • Bachelor’s degree in Computer Science or STEM • Proven ability to manage complex accounts
Maximize your impact by empowering MongoDB customers through strategic planning and execution in Toronto.