Elevate client interactions with AGAT Laboratories as a Technical Client Services Specialist in Edmonton. This unique role combines technical expertise with strong communication skills for exceptional client support.
As a key member of AGAT’s Environmental Division, you will develop a profound understanding of our laboratory services while fostering client relationships. This isn't typical customer service; it's about problem-solving and ensuring the client experience stands out. You'll manage client projects from submission through reporting, leveraging your initiative and curiosity to drive improvement.
Key Responsibilities:
• Serve as primary contact for Environmental clients • Build strong relationships through diverse communication • Help ensure projects meet AGAT's commitments • Monitor progress of laboratory work and updates • Communicate sample integrity concerns effectively
Requirements: • Diploma or degree in Science or relevant field • 1-2 years in laboratory or customer service roles • Excellent communication and organizational skills • Solid attention to detail and initiative • Proficient in Microsoft Office and LIMS systems
Contribute to AGAT’s mission of Service Beyond Analysis through technical and client-centered engagements.