Become a Customer Support Specialist at Roam, the leader in the car subscription market, based in Etobicoke. Deliver welcoming service and solutions to improve customer experiences daily.

In this role, you will be the voice of Roam's customers, addressing inquiries through phone, email, and chat. This customer-facing position requires you to schedule appointments, maintain service documentation, and foster clear communication across teams. Your expertise will help enhance the subscription experience as you collaborate with various departments in a bustling setting.

Key Responsibilities:



• Respond to customer inquiries via various communication channels • Book and confirm appointments for vehicle service • Document vehicle issues and repair requests accurately • Serve as a liaison between customers and operations teams • Capture and relay customer feedback for continuous improvement

Requirements: • Minimum 1 year customer service experience • Strong written and verbal communication skills • Proficient with CRM tools like Zoho or Zendesk • Ability to handle multiple priorities effectively • Availability during peak seasons is necessary

Utilize your communication skills and customer-focused mindset to create better experiences at Roam. #J-18808-Ljbffr

📌 Customer Support Specialist at Roam (Winnipeg)
🏢 Roam
📍 Winnipeg