- Own a portfolio of existing customers across Oil & Gas, Mining, Utilities, and Manufacturing

- Manage gross retention and renewal outcomes

- Run proactive renewal motions and identify churn risks

- Identify, qualify, and close expansion opportunities within existing accounts

- Build account plans and expansion business cases

- Develop relationships with users, economic buyers, and executive sponsors

- Conduct QBRs/EBRs

- Monitor product adoption and health metrics and close usage gaps

- Connect customer objectives to measurable compliance, risk-reduction, and operational-efficiency outcomes

- Maintain accurate CRM records and provide weekly and monthly renewal and expansion forecasts

- Participate in account and deal reviews

- Partner with Customer Success, Implementation, Product, and Support

- Advocate for customers internally and feed customer insights to Product, Marketing, and GTM leadership

- Report to the VP, Customer Success & Growth

Requirements

- 3+ years of B2B account management, customer success with revenue ownership,



or full-cycle sales experience — SaaS preferred
- A track record of hitting retention and expansion targets in a quota-carrying role

- Experience with industrial sectors — Oil & Gas, Mining, Utilities, or Manufacturing — an asset

- Strong commercial instincts: you can spot an expansion opportunity, build the case, and close it

- Executive presence and the ability to run a business review that lands with a VP or C‑suite audience

- Disciplined CRM and forecasting habits

- Willingness to travel to key accounts as required

Core Competencies

Demonstrates expertise in B2B Account Management and Customer Success, with a solid focus on retention and expansion within the Oil & Gas, Mining, Utilities, and Manufacturing sectors. Proven ability to build relationships with executive stakeholders and drive measurable outcomes through effective account planning and CRM management.

📌 Account Manager (Calgary)
🏢 Jobtailor
📍 Calgary