Lead member service excellence as an Assistant Branch Manager at Assiniboine Credit Union (ACU). This role emphasizes coaching, community engagement, and delivering outstanding member experiences. As the Assistant Branch Manager, you will partner with the Branch Manager to foster a proactive service culture at ACU.

Your leadership will focus on coaching member service representatives while ensuring a seamless member experience across all transactions. You will promote a digital-first mindset, ensuring team members embrace technology and provide relevant solutions. Key Responsibilities:

- Lead member service team through effective coaching
- Deliver proactive service and advice to members
- Monitor and report on team performance targets
- Drive culture shift towards advisory-based service
- Engage with members to facilitate transactions Requirements:
- 2-3 years’ experience in financial institution
- Solid leadership and coaching capabilities
- Proficient in digital tools and credit union products
- Excellent communication and interpersonal skills
- Commitment to values-based banking and community engagement Make a significant impact by championing service excellence and community initiatives at ACU.

📌 Assistant Branch Manager at ACU (The Pas)
🏢 Socket.dev
📍 The Pas