We are Notified , the only technology partner dedicated to both investor relations and public relations professionals. We help our clients control and amplify the corporate narrative. Our fully integrated PR and IR platforms streamline every step from press release distribution, media targeting, and analytics to IR websites, earnings and investor events, and regulatory filings.

Powered by GlobeNewswire, one of the largest and most trusted newswire distribution networks for over 30 years, we empower communicators to inform a better world. Notified is an affiliate of Equiniti Group Limited (EQ) , a fintech that connects the future of capital, communications, and governance — building trust and confidence in every market we serve.

The Associate Client Support

Specialist on the global client support team manages the delivery of services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded. Builds and maintains strong client relationships and provides day-to-day client advice and support for their various IR and PR needs. Activities may involve both short- and long-term commitment of service and vary significantly in value/strategic importance.

This role will be based in our Toronto, Canada office located at 155 University Avenue, and offers in person collaboration and flexibility to work from home.

Shift

Monday - Friday, 11:00am - 8:00pm Eastern Time Under general direction, assists business owners and stakeholders in defining business and system requirements Responds to basic unresolved production support issues and participates in analysis and resolution on behalf of the business, escalating more complex issues to senior colleagues Under general supervision, assists in solving problems for clients,



ensuring that SLAs and KPIs are met Bachelor’s degree from an accredited college or university required. Equivalent work experience in a similar position may be substituted for educational requirements. At least 1 year of experience in a client-facing position required.

Experience in support of complex products preferred. Communicates clearly with clients via phone, email, and chat Responds to basic client support inquiries, ensuring they are handled in order of priority Participates in analysis and resolution of unresolved support issues, escalating more complex issues to senior colleagues Performs administrative duties including account and user maintenance Ability to work occasional overtime during high volume periods Knowledge of other Notified service offerings Requires guidance on task initially and requires supervision. accountable for developing technical contribution analyses information and standard practices to make judgments Our hourly range for this role is $23.00 - $25.00 CAD per hour and is commensurate with experience, skills and location. Through hands-on experience, real-world projects, and access to industry-leading tools, you’ll have what you need to build a meaningful career.

With adaptable work options, competitive pay, wellness benefits, and a people-first culture, we support your success - both at work and beyond. We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.

📌 Associate Client Support Consultant / Customer Service (Toronto)
🏢 Notified
📍 Toronto