Are you an experienced Collision estimator with a passion for customer service and a strong understanding of collision repair and insurance processes? Adecco is currently recruiting for a permanent Auto body estimator role in Ottawa, Ontario. This is an exciting prospect to join a reputable organization where your expertise in vehicle damage assessment, repair planning, and customer communication will directly contribute to an exceptional client experience.

If you're detail-oriented, organized, and thrive in a fast-paced collision repair environment, we want to hear from you!

- Pay Rate: $28.40/hour + Monthly Bonus + Signing Bonus

- Shift: Monday to Friday, 8:00 AM - 5:00 PM

- Job type: Permanent | Full-time

- Vacancy Status: This posting is for an existing vacancy.

Responsibilities:

As a Auto Body Estimator, you will serve as the primary point of contact for customers throughout the repair process, ensuring accurate estimates and a seamless experience from appraisal to vehicle delivery.

Customer Service & Vehicle Appraisals

- Welcome customers in a professional, friendly, and positive manner

- Perform detailed vehicle damage inspections and appraisals

- Prepare accurate and comprehensive collision repair estimates

- Clearly explain repair procedures, timelines, and available options to customers

- Deliver exceptional customer service throughout all stages of the repair process

- Create repair estimates for customers, insurance providers, and internal departments

- Ensure all repair operations, touch‑ups, refinishing, polishing, and customer requests are included in estimates

- Accurately document repair details, conversations, and customer instructions within estimating systems

- Process supplemental estimates ("additionals") promptly to prevent delays

- Coordinate repair workflows with technicians and internal departments

Parts & Scheduling Management

- Order required parts and maintain accurate ordering documentation

- Schedule repairs once all necessary parts have arrived





- Monitor repair progress and proactively communicate updates or delays

- Coordinate vehicle delivery timelines with internal teams

Insurance & Relationship Management

- Maintain strong working relationships with insurance companies and partners

- Communicate repair updates and estimate changes as required

- Follow up on pending or unsold estimates to maximize conversion opportunities

- Ensure compliance with company policies, procedures, and industry regulations

Qualifications and Skills:

- Previous experience as a Body Shop Estimator, Collision Estimator, or Automotive Damage Appraiser

- Strong working knowledge of Mitchell and Audatex estimating systems

- Excellent computer and estimating software skills

- Strong understanding of collision repair processes and insurance procedures

- Exceptional customer service and relationship‑building abilities

- Strong sales aptitude and customer‑focused mindset

- Excellent verbal and written communication skills

- Strong mathematical, analytical, and problem‑solving abilities

- Ability to accurately assess vehicle damage and repair requirements

- High attention to detail and organizational skills

- Ability to thrive in a fast‑paced environment

- Valid driver's license with a clean driving record

- Mu st be legally eligible to work, and reside in Canada

Here’s why you should apply:

- Competitive pay of $ 28.40/hour

- Monthly performance bonus

- Signing bonus

- Permanent, full-time opportunity

- Collaborative and supportive work environment

- Opportunity to build strong relationships with customers and insurance partners

- Career growth within a well‑established automotive repair operation

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

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