- Manage and prioritize work within a queue-based system while meeting established service level standards
- Support Account Managers with administrative and client service activities across Canada
- Process requests accurately and efficiently to deliver a consistent, high-quality client experience
- Proactively contact clients to clarify information, resolve issues, and advance requests
- Maintain accurate records and documentation and complete required follow-ups
- Ensure communications comply with established policies, procedures, and service standards
- Apply judgment when interpreting guidelines and determining appropriate actions
- Adapt to evolving processes, procedures, and technologies
- Manage multiple priorities and deadlines in a fast-paced environment
- Contribute to BDC’s mission of supporting the growth of small and medium-sized businesses across Canada

Requirements

- Fluency in French and English, both written and spoken
- College diploma in Office Administration or Bachelor's degree in Business Administration
- Minimum 2 years of experience in an administrative support, client support, coordination, or related role
- Proficiency with Microsoft Office, including Microsoft Word, Microsoft Excel, and Microsoft Outlook
- Ability to learn and use new technologies and digital tools, including Microsoft Copilot or similar AI-enabled tools
- Strong organizational and time management skills
- Ability to manage high volumes of work and multiple competing priorities
- High attention to detail and accuracy
- Ability to work effectively in a deadline-driven environment
- Strong written and verbal communication skills
- Strong interpersonal skills with the ability to build and maintain qualified relationships




- Ability to work within structured processes and follow established procedures
- Experience working in a financial institution preferred
- Knowledge of financing operations, lending processes, or related financial services activities preferred
- Experience supporting Account Managers, Relationship Managers, or similar client-facing business teams preferred
- Experience working in a queue-based or service-request management environment preferred

Core Competencies

Demonstrates strong organizational and time management skills while managing multiple priorities in a fast-paced environment. Proficient in client support and administrative tasks, with fluency in both French and English, ensuring high-quality service delivery and compliance with established procedures.

Highest-signal resume keywords

- Fluency In French And English
- Microsoft Office Proficiency
- Client Support Experience
- Organizational Skills
- Attention To Detail

Hard Skills

- Administrative Support
- Client Support
- Queue-Based System Management
- Documentation Management
- Financial Services Knowledge
- Lending Processes Knowledge
- Experience With Digital Tools
- Service Level Standards Compliance
- Request Processing
- Follow-Up Management

Soft Skills

- Strong Communication Skills
- Interpersonal Skills
- Judgment And Decision-Making
- Adaptability
- Time Management

Certifications & Qualifications

- College Diploma In Office Administration
- Bachelor's Degree In Business Administration

Industry Keywords

- Financial Institution Experience
- Client-Facing Business Teams
- Service-Request Management
- Small And Medium-Sized Business Support
- Process Compliance

Tools & Technologies

- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Copilot
- AI-Enabled Tools

📌 Bilingual Client Support Coordinator – Virtual Business Centre, Temporary (Montreal)
🏢 Jobtailor
📍 Montreal