Join CompucomStaffing as a Bilingual Support Technician providing in office technical support in Montreal, QC. Leverage your software, hardware, and networking skills to assist end users effectively. As a key player in our client's team, this Technician position emphasizes hands-on Tier 2 support experiences in troubleshooting various technical issues.

Your role will encompass software, hardware, and network assistance to ensure optimal functionality. Clear communication skills are essential to support users and document processes accurately. Key Responsibilities:

- Serve as the single point of contact for user requests
- Troubleshoot and resolve Tier 2 technical incidents
- Maintain ownership of each support ticket
- Document all troubleshooting steps and their outcomes
- Escalate unresolved issues effectively Requirements:
- Experience in Tier 2 technical support
- Excellent verbal and written communication skills
- Ability to manage multiple support requests
- Knowledge of hardware, software, and network issues
- Experience with ticketing systems This role requires a proactive approach to resolving technical problems and excellent interpersonal communication.

📌 Bilingual Support Technician in Montreal
🏢 Compucom Staffing
📍 Montreal