- Meet with operations teams to understand inefficiencies in freight routing, carrier communication, and daily logistics work

- Meet with clients to understand how they use Logistics Alliance's systems and what they need from them

- Translate business and client needs into clear requirements, process maps, and user stories

- Serve as the day‑to‑day point of contact for clients on technology questions, including portal access, reporting, and data integration issues

- Liaise between technical teams and internal and external business users throughout implementation

- Support user testing before new tools or processes go live and help resolve adoption issues

- Build practical guides and training materials for internal users and clients

- Collect feedback and feed it into future improvements

- Compile data and performance metrics for operations leadership and clients

- Identify opportunities to streamline freight visibility and client‑facing reporting

- Own work from initial internal or external conversation through training materials or client updates after launch

Requirements

- Bachelor's degree in Information Systems or a related field

- 2 to 5 years in business analysis, systems support, or logistics operations

- Comfortable working directly with external clients, not just internal stakeholders

- Working knowledge of logistics processes, including freight routing,



transportation documentation, and both less‑than‑truckload and full truckload freight

- Experience supporting requirements gathering or a system implementation

- Working SQL skills, including querying and validating data directly

- Comfortable writing transparent documentation for a non‑technical audience, internal or client‑facing

- Experience with process mapping tools such as Lucidchart or Visio (nice to have)

- Familiarity with common project tools, such as the Atlassian suite (nice to have)

Core Competencies

Demonstrates expertise in logistics operations and business analysis, with a strong ability to translate client needs into actionable requirements and process maps. Proficient in SQL for data validation and comfortable creating documentation for diverse audiences.

Highest-signal resume keywords

- Business Analysis

- Logistics Operations

- SQL Skills

- Process Mapping

- Client Communication

Hard Skills

- Business Analysis

- Logistics Processes

- SQL

- Requirements Gathering

- Data Integration

Soft Skills

- Client‑Facing Communication

- Documentation Writing

- Feedback Collection

Industry Keywords

- Freight Routing

- Transportation Documentation

- Less‑Than‑Truckload Freight

- Full Truckload Freight

Tools & Technologies

- Lucidchart

- Visio

- Atlassian Suite

📌 Business Analyst (Mississauga)
🏢 Jobtailor
📍 Mississauga