About us Hana Bank Canada is a federally regulated Schedule II bank and is a subsidiary of Hana Financial Group, a leading global financial group headquartered in South Korea. As a leading provider of financial solutions for the Korean community in Canada, our mission of “Growing Together, Sharing Happiness” keeps us focused and grounded as we strive to fulfill our role as a “Solution Provider” for our growing customer base in a rapidly changing financial workplace. With 7 branches and a strong global network across 24 countries, we combine international expertise with a deep understanding of local banking needs to provide trusted financial services.

We are committed to advancing sustainable growth and fulfilling our social responsibilities. We are currently searching for the Customer Service Representative to join our Mississauga branch.

The Customer Service

Representative (CSR) provides front-line client service by handling day-to-day deposit transactions, guiding clients in using banking services, and promoting basic banking products. This role ensures a positive client experience through efficient, accurate, and courteous service while maintaining compliance with AML/ATF and internal policies.

Client

Service & Relationship Management Respond promptly to client inquiries and requests, both in-person and over the phone. Guide clients in using digital banking channels (online, mobile, ATM) and provide product information. Ensure customer satisfaction by delivering efficient, friendly, and professional service.

Verify identification and signatures for all transactions in compliance with AML/ATF and CIP requirements. Maintain accurate transaction records in compliance with bank policies and procedures. Product & Service Promotion Identify customer needs and promote basic deposit products (term deposits, savings plans, RRSP, TFSA).

Recognize referral opportunities for account opening, loans/credit services, and escalate to Senior CSR or Manager.



Support branch business development by building customer trust and loyalty. Support daily clearing processes including processing cheques and handling rejected transactions.

Assist with preparation and distribution of monthly statements and business cheques.

Administration

Maintain filing of daily documents, sorting and distributing branch mail. Order and manage office supplies to support branch operations. Assist in routine administrative reports (e.g., vacation tracking, health & safety checklist) under Manager’s guidance.

Assist with branch expense processing (e.g., Perform other related duties or special assignments as directed by the Manager to support branch operations. Post-secondary education (College diploma or University degree in Business, Finance, Accounting, or related field) preferred. Fluency in Korean and English (spoken and written) required.

Strong customer service orientation with the ability to engage and build trust with clients. Proficiency with Microsoft Office applications and ability to quickly learn banking systems. Flexibility to perform ad-hoc administrative tasks assigned by branch management.

Previous experience in retail banking, financial services, or a customer-facing role is an asset. With a focus on growth, happiness, and customer satisfaction, Hana Bank Canada is a company that truly values its employees. To learn more about the opportunity and explore career openings, please visit our Careers page at This recruitment process does not use artificial intelligence (AI) enabled tools.

We value diversity and inclusion in our workplace and are committed to providing fair and unbiased treatment to all employees and applicants.

At Hana Bank

Canada, we strive to create an environment where everyone feels respected, valued, and supported. We provide reasonable accommodations for individuals with disabilities and ensure that our hiring and employment practices are inclusive and accessible.

Job Types: Full-time, Permanent Dental care Language: ~ Korean (required)

📌 Client Service Representative (Temporary Full-Time) (Mississauga)
🏢 Hana Bank Canada
📍 Mississauga