Location: Kenora, on-site Language: Strong written and spoken English communication skills Successful criminal background check, credit check, and validation of work experience required Previous lending experience is an asset, but it isn’t what matters most. This consumer financial services organization is looking for people with the personality, drive, and communication skills to connect with customers and make a positive impact. You’ll work closely with customers by phone and in person, helping them navigate financial needs and identify appropriate solutions.

You’ll join a supportive branch team where coaching is part of the culture and motivated employees can build their skills and grow into more senior opportunities over time. Bring your customer service or sales experience and learn the lending side of the business through hands-on coaching and support. This is an opportunity to enter financial services without needing a traditional banking background, while developing valuable sales, lending, and relationship-building skills in a workplace that recognizes initiative, resilience, and growth.

You’ll build trust with customers, asking thoughtful questions to understand their financial needs and circumstances.

- You’ll connect with customers in person and through high-volume outbound calling, including following up on applications and previous inquiries.




- You’ll identify additional customer needs and contribute toward individual and branch sales goals.
- You’ll stay organized and accountable for follow-ups while consistently following lending policies, procedures, and compliance requirements. 1+ year of sales or customer-facing experience is an asset, particularly in retail, hospitality, telecom, automotive, insurance, fitness, contact centres, or other fast-paced environments. Strong communication and relationship-building skills, with confidence connecting with people over the phone and in person.
- Genuine empathy and patience, especially when supporting customers through stressful or sensitive financial situations.
- Drive and motivation to achieve goals, paired with resilience when results do not come immediately.
- A natural ability to ask meaningful questions, listen closely, and identify solutions that meet customer needs.
- Robust judgment, accountability, integrity, and the ability to balance customer needs with policies and business requirements. What’s most important to us is who you are with customers. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager.

📌 Client Service Representative (Temporary Full-Time) (Kenora)
🏢 Altis
📍 Kenora