Contact Center Workforce Forecasting Specialist (Saint John)

Contact Center Workforce Forecasting Specialist (Saint John)

14 Sep
|
Socket.dev
|
Saint John

14 Sep

Socket.dev

Saint John

Irving Oil in Saint John, NB is seeking a Workforce Analyst to support our Canadian and US Contact Centers. You will forecast call volumes, optimize staffing, and manage day-to-day scheduling while maintaining service levels.

Work from home is not indicated; the role emphasizes onsite responsibilities at our NB location. You will collaborate with vendors, analyze trends, and deliver workforce insights to leadership to support informed decisions.

📌 Contact Center Workforce Forecasting Specialist (Saint John)
🏢 Socket.dev
📍 Saint John

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