- Partner directly with senior agency leads and Creative Operations Director to keep the department running smoothly

- Master logistics and resourcing frameworks supporting leaders and creative teams

- Manage complex calendars, proactively resolve conflicts and prioritize meetings

- Maintain professionalism and discretion when handling tasks

- Support team allocations and weekly capacity planning alongside Account teams

- Reinforce operational workflows across departments

- Flag timeline inconsistencies and cross-reference active schedules against project benchmarks

- Schedule and organize internal and external meetings, presentations, travel, appointments and reservations

- Coordinate office workshops and cross-departmental off-site sessions

- Liaise between executives, internal teams, clients, external partners and vendors

- Track project deadlines and follow up on leadership meeting action items

- Help lead vacation coverage and approvals

- Handle ad hoc requests and special projects

Requirements

- 2+ years of admin, customer service or executive support experience

- Bonus if experience is within a creative agency

- Handle sensitive information with discretion and confidentiality





- Resourceful problem solving and critical thinking skills

- Strong organization and communication skills
- A "can-do" attitude
- An entrepreneurial spirit and ownership of work
- A proactive approach

- Ability to translate strategic intention into actionable work

Core Competencies

Demonstrates strong organizational and communication skills while managing complex calendars and logistics in a fast-paced workplace. Capable of maintaining discretion and confidentiality while supporting creative teams and executives in a collaborative setting.

Highest-signal resume keywords

- Calendar Management

- Logistics Coordination

- Resource Allocation

- Communication Skills

- Problem Solving

Hard Skills

- Project Tracking

- Capacity Planning

- Meeting Scheduling

- Workflow Reinforcement

- Action Item Follow-Up

Soft Skills

- Discretion

- Proactive Approach

- Entrepreneurial Spirit

- Critical Thinking

- Can-Do Attitude

Industry Keywords

- Creative Agency Experience

- Executive Support

- Customer Service

- Internal Liaison

- Cross-Departmental Coordination

📌 Creative Operations Manager – 14 Month Contract (Vancouver)
🏢 Jobtailor
📍 Vancouver