& Skill Requirements: Customer PM

- Experience managing complex programs – scope, schedule, budget
- Co-ordination for Telecom lab operations
- Strong communication skills and experience working with Telco customers
- PMP certified

Required Experience

Program Management for Telecom Delivery and Care programs – at least 3 years’ experience in this role

- Create and maintain program and project schedules
- Track program and project issues through resolution using an Action Item Register
- Coordinate OEM laboratory entry and exit activities
- Coordinate customer laboratory entry and exit activities
- Coordinate FOA site entry and exit activities
- Coordinate production site entry and exit activities
- Manage project and program scope




- Manage project and program budgets and costs
- Direct Project Managers assigned to the program and oversee project execution activities

Skillset

PMP Certified

- Strong team handling skills and able to work with cross cultural and multi-geography teams
- Detail oriented approach to tracking timelines and follow ups closely
- Able to work with Telco customers and ensure delivery with customer delight
- Ability to manage multi-vendor ecosystem and handle dependencies without schedule impact
- Solid reporting skills to customer and to management

📌 Customer Program Manager (Saguenay)
🏢 Bilinguallink
📍 Saguenay