Deliver exceptional service as a Customer Support Representative with the Ontario Northland Transportation Commission in North Bay. This role emphasizes problem-solving and technical assistance for employees and customers. As a key part of the Information Technology Services department, you will support ONTC by addressing inquiries and troubleshooting issues for users.

This team-oriented position requires a blend of customer service skills and technical know-how to ensure effective resolutions. With your expertise, you'll drive support processes and establish strong relationships with service vendors. Key Responsibilities:

- Answer live calls and respond to emails promptly
- Provide first-line support for various technology issues




- Manage incident resolution from start to finish
- Assist with user account and permissions management
- Enforce IT policies and support vendor relationships Requirements:
- College diploma in Technology or related field
- 1-2 years of relevant customer service experience
- Certification in MCP, ITIL, or similar is a plus
- Strong knowledge of Microsoft products and environment
- Exceptional verbal and written communication skills Bring your technical troubleshooting prowess and customer dedication to the Ontario Northland team.

📌 Customer Support Representative at ONTC (North Bay)
🏢 Ontario Northland
📍 North Bay