Become the front line of support at Reena as an IT Service Desk Analyst in Thornhill, ON. Provide top-notch technical assistance remotely and in-person for hardware and software issues. This full-time role is essential for maintaining support systems and ensuring smooth operations at Reena.
As a Tier 1 analyst, you will troubleshoot desktop, mobile, and network issues, all while delivering outstanding customer service. Robust communication skills and professionalism are paramount in this position. Key Responsibilities:
- Offer prompt support for hardware and software problems
- Troubleshoot desktops, laptops, and network connectivity issues
- Monitor and manage tickets using the Service Desk tool
- Liaise with external vendors on support requests
- Provide first-line support for Windows-based servers Requirements:
- 2 years college diploma in related field
- 1–2 years’ experience in IT Service Desk
- Familiarity with Active Directory and Microsoft Exchange
- Excellent communication and problem-solving skills
- Commitment to ongoing professional development Bring your technical skills and customer service expertise to support Reena’s mission in Thornhill.
📌 IT Service Desk Analyst at Reena (Vaughan)
🏢 Reena
📍 Vaughan