MANAGER, ATM PROGRAM DELIVERY Are you interested in joining an organization that: Plays a significant role in global airspace safety? Has over 35 years of experience providing industry leading Air Traffic Control (ATC) simulation training systems and state-of-the-art Air Traffic Management (ATM) solutions? Offers a job-related training tuition reimbursement program and access to various professional development opportunities?

The Manager, ATM Program Delivery, is responsible for the successful delivery of ATM customer and internal R&D; projects from proposal stage to supporting entry into service and providing post-delivery customer warrant & maintenance support and associated services. To achieve this, the Manager, ATM Program Delivery, will lead the following four (4) groups: The Program Management team is responsible for the successful delivery of ATM customer and R&D; projects/programs to meet the contractual requirements, costs, schedule, and quality standards.

The Product

Assurance team is responsible for verification and validation, functional customer training and acceptance of our ATM solutions to ensure it meets customer requirements and specifications. The PA team will also provide first Level post-delivery customer support.

The Product

Management team is responsible for requirements management, establishing and maintaining the product roadmaps and managing the backlog & R&D; pipeline in accordance with the company’s strategies & goals and customer requirements. The ATM Program Delivery Manager is responsible for the strategic planning, leadership, and oversight of the Program Delivery department, ensuring the successful execution of customer programs and projects. This role oversees workforce planning and talent management activities, including recruitment, onboarding, development, and training of personnel.

The Manager, Program Delivery, is accountable for the development, continuous improvement, governance, and enforcement of Program Delivery processes, methodologies, and standards, while ensuring the accuracy and integrity of project and program performance reporting across the organization. The role ensures that delivery methodologies remain effective, scalable, and aligned with customer requirements, enabling the successful delivery of both new and existing programs.

Departmental Management

Oversee and controls departmental expenditure to remain within current fiscal year budget, including the Diverted Direct Labor (DDL) charging by direct-charge employees. Performs functional management of direct reports,



including setting goal/objectives, mentorship, timely performance management and reviews, addressing performance or discipline issues, recognition or awards and salary adjustment recommendations. Works with the Human Resources department to implement strategies for recruitment, discipline, grievance, counseling, pay, work conditions, employee contracts, training and development, succession planning, morale and motivation, culture and attitudinal development, and performance appraisals.

Responsible for balancing staffing levels and skill mix to meet customer contractual commitments and accomplish internal R&D; objectives.

Delivery

Lead the ATM Program Delivery team, working in collaboration with all departments, to Ensure we meet customer requirements, schedule and quality program goals while fostering outstanding customer satisfaction. Establish independent testing strategies, processes, and tools to verify and validate that the delivered solution meets customer program requirements following Behavior/Test Driven Design methodology. Maintenance and augmentation of operational evaluation, regression, and acceptance test packages.

Define the methods and the tools to cost effectively develop and maintain a suite of functional automated tests

- Develop and maintain controller training curriculums, training materials and associated user manual documentation. Ensure all tasks and deliverables are completed in accordance with Adacel’s Dynamic Iterative Development (aDID) process to achieve program delivery schedule and priorities. Post-Delivery Manage all post-delivery Customer Support activities across the ATM BU including establishing ATMCare Customer Support policies, processes, and standards.

Manage ATMCare portal: Customer account management, overseeing portal improvements, etc. Managing any outsourced customer services as required.

Process Management

Works with the System and Software Engineering Managers to establish System development life cycle process best practices and continuously seeks to improve quality and efficiency. Ensures our Program Delivery processes meet CMMI, Health & Safety and ISO requirements.



Assists with the creation and maintenance of processes, policies, and standards as requested by executive management and/or APG (Adacel Process Group).

Lead the ATM Program Delivery proposal and estimate efforts in responding to Customer RFI’s/RFP’s/etc. May be required to participate in Business Development activities (trips, meeting, conference) as the Program Delivery expert. giving convincing product demonstrations, and supporting any discussions/negotiations with potential customers during Business Development capture activities. The Manager, Program Delivery will supervise employees with the following job title(s): Program/project Managers Test Specialists Project Leads Coaching: Ensures his employees’ development; offers them training; provides tips to employees

- Contributions management: uses performance management tools; adequately addresses performance or behaviour issues.

Critical Thinking: Extends his analysis of situations

- Monitoring and control: Ensure that regulations, policies, and procedures are applied
- Bachelor’s degree in computer science, Engineering, or a related field. ~10+ years of Software/System/Program Delivery experience. ~Strong Knowledge of product development lifecycle from design to site acceptance. ~ Solid Knowledge of program management methodologies of complex safety critical systems. ~ Strong Knowledge in software & product verification and validation methodologies. ~ Knowledge of Microsoft Office products such as Word, Excel, PowerPoint, and Outlook. ~ Leader and a team player with excellent management, technical and communication skills ~ Successful with scaling delivery organizations. ~ Familiarity with the AGILE/SCRUM methodology. ~ Proficiency in English and French (this only applies to employees at the Montreal office). Knowledge or experience with Air Traffic Management / Air Traffic Control domain.

Job Status: Full Time Four weeks of vacation All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and protected veteran status. This reflects management’s assignment of essential duties and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities.

If this job has a travel requirement, note that the frequency of travel may increase at any time due to adjustments in Adacel’s business needs.

📌 Manager ATM Program Delivery (Montreal)
🏢 Adacel
📍 Montreal