Our employer is a privately held company, one of Canada's largest private travel companies, specializing in faith groups, corporate and leisure travel, as well as customized tours. We are seeking a highly organized, service-driven Office Administrator (Thornhill) to support daily operations across our Travel and Tours divisions. This role sits at the center of the organization, combining reception duties, administrative coordination, and travel operations support. You will act as a key point of contact for clients, suppliers, and internal teams, ensuring smooth day-to-day execution across a high-volume, fast-paced travel environment. Administrative &

• Operational Support Provide day-to-day administrative support to travel consultants, IHTours Groups department, and management Prepare and format client-facing documents including itineraries, confirmations, invoices, and travel packages Maintain organized digital and physical filing systems across client records, bookings, and financial documentation Assist with general administrative tasks as required across departments Group Travel &

• Booking Support Assist with booking-related administrative tasks, including data entry, confirmations, and supplier follow-ups Maintain accurate records of all groups, passengers, and leads within CRM and internal systems Develop familiarity with group travel requirements across faith-based, special interest, and event-driven programs Front Desk Coverage Serve as a point of contact for incoming calls, emails, and in-office visitors Manage front desk operations with a professional, client-focused approach Maintain a welcoming, organized,



and professional office environment Handle incoming customer service inquiries from prospective and existing clients with a solution-oriented mindset Set up and coordinate in-office and virtual training sessions with suppliers Systems &

• Data Management Input and maintain data across CRM systems, booking platforms, and internal tools Ensure accuracy and consistency of client information, booking details, and billing records Support travel advisors with administrative workflows and system updates Office Coordination &

• Team Support Manage office supplies, scheduling, and general administrative logistics Support onboarding of new employees with administrative setup Assist in organizing internal meetings, travel arrangements, and company events Participate in training sessions, industry events, and internal initiatives as required 2–5 years in an administrative, office support, or coordinator role ~ Experience in travel, hospitality, or a service-driven environment is a strong asset ~ Exposure to group travel coordination or high-volume client servicing is preferred Technical Skills Robust proficiency in Microsoft Office (Word, Excel, Outlook) Comfortable working across multiple systems including CRM platforms, booking tools, and invoicing systems High attention to detail in data entry, documentation, and record-keeping Experience with travel industry Knowledge of travel documentation (tickets, itineraries, visas) Experience supporting multiple departments or business units Work with a well-established and growing Canadian travel organization Exposure to corporate travel, leisure, and global group tour operations Collaborative team environment with hands-on learning opportunities Clear pathway for growth into travel operations or consulting roles Growth opportunities within operations and travel advisory teams Vacation days: 10 days

📌 Overnight General Office Clerk (Vaughan)
🏢 Telescope Recruitment
📍 Vaughan