Lounge Assistant Manager Plaza Premium Group is the global leader in 360-degree airport hospitality and passenger service solutions, operating across 600 international and domestic airports in 150 countries, proudly serving 30 million passengers annually with world-class services and 1.8 million Smart Traveller members. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travellers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that’s shaping the future of travel.

If you're passionate about hospitality and thrive in a rapid-paced, customer-focused environment, we’d love to have you on board!

The Assistant

Manager is responsible for overseeing the services and leading the operations team with a smooth efficient service that meets the expectations of customers and act according to our Oversee and coordinate daily Front of House and Back of House operations of all lounges during the shift. Monitor and ensure the service speed & quality are up to company standards. Audit units to ensure conformance with the company, government, and health authority standards regulations and codes regarding food storage, preparation, sanitation, and record keeping.

Supervise team members, tracking and measuring staff performance; Monitor and check front of house (FOH) inventory and forecast weekly ordering. Control operational costs and identify measures to cut waste. Build rapports with customers and carry out PR activities so as to receive feedback from customers on their lounge experiences; resolve guest complaints and give directions to tackle guest inquiries.

Assist Lounge





Manager / Operations Manager to analyze data and statistics of customer flow and pattern Assist Lounge Manager / Operations Manager to lead focus groups, committees, and projects. Act as a bridge of communication between management & teammates and make timely and effective reports as required. Handle administrative duties including organizing employee rosters and duty assignments.

Monitor regular checks of all areas of the lounge to ensure a professional image. Other related responsibilities and special or ad hoc projects, as assigned. Completion of High School, College/CEGEP/Vocational or Technical training.

Minimum of two (2) years of experience in hotels and/or restaurants.

Smart Serve Possess Food

Secure – Level 1 certified. Passionate about customer service and able to create a welcoming atmosphere for all guests. Ability to work in a team environment and take direction. Possess excellent communication skills (verbal and writing). Strong supervision and multitasking skills. Good computer skills, familiar with Microsoft Applications (Word, Excel and Outlook).

Bilingual

French/English is a strong asset Must be flexible to work weekdays/weekends and statutory holidays. Must be available to work flexible shifts early morning/day/evening shift Apply today and help us shape the future of our workplace. We strive to be inclusive of the diversity of our employees, invest in their development, and foster a collaborative and respectful work environment where all employees feel like they belong and matter.

We are committed to employment equity and encourage applications from women, First Nations peoples, persons with disabilities and members of visible minorities. In accordance with AODA, applicants with disabilities requiring accommodation during the recruitment process are encouraged to make their needs known in advance. Due to Canadian Immigration regulations, only applications from Canadian citizens or other individuals legally entitled to work in Canada will be considered.

📌 Senior Management Assistant (Mississauga)
🏢 Plaza Premium Group
📍 Mississauga