About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

QuadReal seeks to deliver solid investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

Eligibility Note

To qualify for a student (Co-op/Internship) opportunity, students must be enrolled in their academic studies at a post-secondary institution (university/college) and must be returning to school after completion of their work term with QuadReal. If you are a student registered in an official co‑op program at your post‑secondary institution and completion of a final work term is a mandatory component for you to graduate, you are eligible to apply with the understanding that you will leave QuadReal at the end of your work term or have the possibility to be considered for full‑time opportunities.

Reporting to the Service Desk Team Lead

You’ll join a global Service Delivery team spanning Los Angeles to London, UK, supporting QuadReal’s people and real estate portfolio worldwide. You’ll be the first point of contact for technical issues, work alongside experienced analysts,



and help modernize how we deliver support - including using state‑of‑the‑art tooling to leverage automation and AI.

You’ll also support the technology behind QuadReal’s acquisitions and business purchases, and provide hands‑on support for high‑profile corporate events.

What We Offer

- An organization and leaders that support your development through meaningful work experience
- A Student Mentorship Program designed to provide support throughout your experience
- Opportunities to build your industry knowledge through weekly Speaker Series & Fireside Chats
- Opportunities to participate in case competitions within QuadReal during your work term, fostering cross‑functional collaboration with intern peers and enhancing exposure to real‑world problem‑solving.
- Giving back to the community with your peers and team members through volunteering events
- Opportunities to build long‑lasting industry and professional relationships

What You Will Experience

- Prioritizing & resolving incoming IT issues/requests remotely via email, chat, phone, or in person.
- Triage and resolve incoming IT issues via email, chat, phone, and walk‑ups, aiming for a great experience every time
- Troubleshoot Windows 10/11, Office 365, Teams, SharePoint, Exchange Online, mobile devices, printers, and meeting room AV
- Document, validate,



and update tickets in ServiceNow; elevate when appropriate
- Maintain accurate asset records - reconcile devices, clean up duplicates, keep ownership and location current
- Contribute knowledge articles, SOPs, and user guides
- Bring ideas to continuous service improvement, including automation and AI‑enabled workflows
- Support IT readiness for acquisitions, integrations, and executive/corporate events
- Collaborate across IT teams and global offices

What You Will Bring

- Enrolled in a post‑secondary IT or Computer Science program; ITIL Foundations, A+, or Network+ an asset
- Working knowledge of Windows, networking, Office 365, and Active Directory
- Strong written and verbal communication; comfortable with all types of personalities and discreet with confidential information
- Organized, detail‑oriented self‑starter who can juggle competing priorities under pressure
- Prior help desk, ServiceNow, or Azure portal exposure an asset
- Genuine enthusiasm for customer service and for QuadReal's values around sustainability and social responsibility

Work Conditions

Onsite in Toronto during business hours; occasional modified hours to meet business and event requirements.

This job posting is for a newly created role within our organization.

Salary

The expected hourly range for this role is $2 3 to $25.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual's skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills d

📌 Service Desk, Winter 2027 - Toronto (Co-op/Internship) - 4 Months
🏢 QuadReal
📍 Toronto