Our client is seeking an experienced contract based ServiceNow Developer to support the completion of a major enterprise ServiceNow implementation. The project is replacing an existing SharePoint Online site with ServiceNow Employee Center Pro.

Much of the foundational implementation has been completed. The successful consultant will join an established project team to complete the remaining development, configuration, migration, and integration activities, with a particular focus on integrating ServiceNow with SharePoint Online for document management and content access.

Location: Ottawa - hybrid

Contract: 6 months to start

Responsibilities

- Design, develop, configure, and enhance solutions on the ServiceNow platform.
- Support the implementation and enhancement of ServiceNow Employee Center Pro.
- Design and develop integrations between ServiceNow and SharePoint Online to support document management and content access.
- Build and configure applications using ServiceNow App Engine Studio (AES).
- Leverage ServiceNow Integration Hub to develop and maintain integrations and automated workflows.
- Configure ServiceNow tables, forms, ACLs, workflows, and Flow Designer components.
- Support and automate data migration activities.
- Contribute to Knowledge Management, taxonomy design, and content governance.
- Develop, test, demonstrate, and deliver solution features through Agile sprints.
- Rapidly develop prototypes and proofs of concept to validate solution approaches.
- Troubleshoot and resolve application defects and integration issues.
- Configure and maintain CI/CD processes to support reliable deployments.
- Prepare release notes, deployment documentation,



and technical documentation for implemented features.
- Collaborate with architects, technical leads, business stakeholders, and other project team members.
- Ensure solutions align with established enterprise architecture, security, accessibility, and development standards.

Requirements

- 7+ years of professional ServiceNow development experience.
- Strong hands-on experience with ServiceNow Employee Center / Employee Center Pro.
- Strong experience with ServiceNow Integration Hub.
- Advanced proficiency with ServiceNow App Engine Studio (AES) and low-code application development.
- Strong understanding of the ServiceNow platform, including tables, forms, ACLs, and Flow Designer.
- Experience with Knowledge Management, taxonomy design, and content governance.
- Working knowledge of SharePoint Online and familiarity with its document and content management capabilities.
- Ability to work within Agile delivery teams and deliver features through iterative sprints.
- Demonstrated ability to rapidly prototype and translate requirements into working solutions.
- Robust troubleshooting, collaboration, communication, and technical documentation skills.

Nice to Have

- ServiceNow development experience integrating with SharePoint APIs, search, or document management capabilities.
- Advanced scripting experience using ServiceNow Studio.
- Experience with Service Portal widgets, Next Experience, and UI Builder.
- Experience with Performance Analytics.
- Strong understanding of UX and accessibility standards.
- ServiceNow Certified Application Developer (CAD) or App Engine Specialist certification.
- Experience implementing or maintaining Azure DevOps CI/CD pipelines.
- Bilingual proficiency in English and French.

📌 ServiceNow Developer (Employee Center Pro) (Ottawa)
🏢 Resonaite
📍 Ottawa