Lead technical engineering efforts with Ingram Micro in Mississauga, Ontario, combining your expertise in Microsoft support and vendor management. This hybrid role emphasizes accountability and relationship-building.

As a Senior Manager in Technical Engineering, you will oversee the Microsoft support partnership while leading a global team. Your extensive experience in the Microsoft ecosystem and technical support operations is essential. This role requires a disciplined approach to contracts, SLAs, and escalations, ensuring smooth vendor collaborations and success metrics are met.

Key Responsibilities:



• Manage the Microsoft support contract and renewals • Define and enforce vendor SLAs with accountability • Design escalation pathways to address critical issues • Lead and mentor a global technical support team • Use data to track vendor performance and trends

Requirements: • Bachelor’s degree in Computer Science or related field • 8-10 years in technical support and vendor management • 5+ years of leading technical teams globally • Experience in Microsoft partnerships and escalations • Fluent in Contemporary Work and Azure solutions

Excel in technical leadership while nurturing vendor relationships at Ingram Micro in Mississauga.

📌 Technical Engineering Manager at Ingram Micro (Mississauga)
🏢 Ingram Micro Czech Republic
📍 Mississauga