Are you a strategic leader with deep Amazon expertise and a passion for building high-performing teams? Do you thrive in an environment where you own outcomes—not just for clients, but for the people and processes that drive their success?We’re seeking an experienced
Director
to lead and oversee our team of Brand Managers, ensuring excellence across client strategy, team performance, and operational execution.In this role, you will act as a critical partner to the CEO—serving as the next layer of leadership responsible for accountability across projects, people, and client satisfaction. You’ll combine senior-level client strategy, hands‑on Amazon expertise, and strong leadership to scale both our team and our client results.About us
Beacon Commerce is an e-commerce agency specializing in product strategy, pay‑per‑click (PPC) advertising, account management and other support services for the Amazon marketplace and other digital sales channels. We help businesses of all sizes, including many women‑founded enterprises, grow profitably to reach their full potential on Amazon. Our team of 15 people works collaboratively to help our clients scale their products, reach new customers and succeed on Amazon globally.Our process is designed on three pillars to help our clients succeed:Listening to their needs and respecting their cash flowLeveraging data and analytics to drive directionMeasuring results to adjust as necessary with open and honest communicationOur small team is located in Guelph, Ontario. We work together on a daily basis, and everyone on the team is supported and valued for their efforts. We pride ourselves on ensuring our employees gain the career development they need to feel confident in providing our customers with a five‑star experience.What you will be doing
Team Leadership & Accountability (40%)
Lead, mentor, and develop a team of Brand Managers and digital specialistsSet explicit performance expectations and ensure accountability across all client portfoliosProvide hands‑on support to team members to troubleshoot challenges and drive resultsBuild a high‑performance culture focused on ownership, growth, and collaborationOversee resource planning and workload distribution across accountsOversee all client accounts to ensure consistent delivery of high‑quality strategy and resultsAct as an escalation point for key clients and complex challengesEnsure Brand Managers are delivering proactive,



insight‑driven recommendationsMaintain accountability for client satisfaction, retention, and overall portfolio performanceContribute to and refine high‑level client growth strategiesOperational Leadership & Execution (20%)
Develop and optimize internal processes to drive efficiency and scalabilityEnsure seamless execution across Amazon strategy, advertising, and operationsMonitor performance metrics across accounts and implement improvement initiativesCollaborate with the CEO on business priorities, growth strategy, and team structureCross‑Functional & Global Collaboration (10%)
Act as the primary liaison with international operations teamsEnsure clear, respectful, and effective communication across global stakeholdersDemonstrate strong cultural awareness and professional etiquette in all interactionsAlign global execution with client strategy and agency standardsQualifications and “nice to haves”
Leadership & Client Management
5–8+ years of experience in client services, account management, or agency leadership roles2+ years of experience managing and leading high‑performing teamsProven ability to oversee multiple client accounts and drive measurable resultsStrong leadership presence with the ability to coach, motivate, and hold teams accountableExceptional communication, stakeholder management, and conflict resolution skillsExperience working with North American clients in a qualified services environmentAmazon & Technical Expertise
Deep expertise in
Amazon Seller Central
and marketplace operationsStrong background in Amazon advertising, content strategy, and account growthPrevious experience in
Amazon agency environment
is highly preferredStrong analytical skills with the ability to interpret performance data and guide strategyFamiliarity with tools such as Helium 10, Jungle Scout,



or similarExperience working with international teams or stakeholdersDemonstrated cultural awareness and strong cross‑cultural communication skillsAbility to navigate ambiguity and align teams across different regions and workflowsAdditional Qualifications
Background in e‑commerce, digital marketing, or business strategyPost‑secondary education in business, marketing, or a related fieldHighly organized, proactive, and solutions‑orientedComfortable operating in a rapid‑paced, growing environmentWhat Success Looks Like in This Role
Brand Managers are supported, accountable, and consistently performing at a high levelClients receive strategic, proactive guidance and achieve strong growth outcomesInternal processes are efficient, scalable, and continuously improvingThe CEO is supported with clear visibility into team performance and client healthWhy This Role is Different
This is not just a senior account role—this is a leadership position with real impact. You will:Shape the future of the team and how we deliver for clientsHave direct influence on company growth and strategic directionServe as the bridge between leadership, operations, and client successWhy work with us
At Beacon Commerce, we believe that our people are our greatest asset, and we are committed to providing a compensation package that reflects this. Our philosophy is centered on creating a supportive, inclusive, and flexible work environment that promotes the well‑being and success of our employees. We aim to attract, motivate, and retain top talent by offering competitive compensation along with a range of meaningful benefits.Lve managing brand performance, analyzing market trends, and guiding teams in achieving marketing and branding goals. Leadership and strategic thinking will be key as you drive successful outcomes for the company and its clients.Qualifications
Strong expertise in Brand Strategy, Brand Management, and Brand MarketingProficiency in Market Planning and Market Research, with the ability to analyze data and develop actionable insightsProven experience in creating and leading successful marketing and branding campaignsExceptional leadership, communication, and collaboration skills with cross‑functional teamsBachelor’s degree in Marketing, Business, Communications, or a similar field;
advanced degree is a plusExperience within e‑commerce, especially with Amazon and other digital sales channels, is strongly preferredAbility to thrive in a hybrid work environment, balancing in‑office collaboration and remote productivity
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📌 Director Of Brand Management (Courtice)
🏢 Beacon Commerce
📍 Courtice