Parts Advisor Wage: Competitive salary and benefits offered Employment Status: Full-Time Permanent The Parts Advisor plays a vital role in the efficient operation of our service department. This position is responsible for the entire lifecycle of parts management, from locating and ordering to receiving and verifying parts. The Advisor ensures that any incorrect or damaged parts are promptly returned to the vendor and that credits for these returns are accurately monitored and processed.

The primary objective of this role is to expedite all repairs requiring parts, thereby minimizing cycle time and ensuring timely service delivery. CanaDream is one of Canada's leading RV rental and sales companies.

We offer a wide range of RVs, including camperized vans, motorhomes, and truck campers, for both rental and purchase. Enjoy the very best Canadian hospitality from our incredible Crew, who service, prepare, and deliver a wow factor for every rental and purchase. Our mission is to deliver a first-class RV vacation experience, and we pride ourselves on our exceptional customer service and high-quality vehicles.

As we celebrate our 31st anniversary, we continue to grow and innovate, ensuring memorable experiences for our guests and a supportive, inclusive environment for our crew members.

Ordering Parts and Supplies: Responsible for ordering all shop-related parts and supplies to ensure the workshop is well-stocked and operational.

Inventory Management: Maintain control of the parts room and keep accurate inventory records. Verify that all parts used on a unit are listed on the Pre-Delivery Inspection (PDI) sheet to ensure accuracy and completeness. Provide the shop with a schedule of service appointments every Friday afternoon.

Customer Communication: Ensure customers understand and sign the service work order before any work begins. Contact customers after service completion and follow up 7-10 days later for feedback.

Sales Support: Keep the sales board updated and handle all special sales part requirements,



such as awnings and generators.

Collaboration: Work collaboratively with sales crew members to coordinate delivery schedules and ensure a smooth handover process.

Fleet Coordination: Work with the fleet team to address any warranty issues and ensure timely resolution. Organize all non-office material courier pick-ups to ensure timely delivery and receipt of materials.

Guest Experience Optimization: Collaborate with crew members to optimize the T.O (Total Wow Out) experience for guests and customers, ensuring exceptional service and satisfaction. Previous experience in parts management, inventory control, or a related field is preferred.

Experience in the automotive or RV industry is a definite asset. Strong ability to manage and organize parts inventory, ensuring accurate records and efficient retrieval of parts. High level of accuracy in verifying parts, labeling, and entering information into the system.

Excellent verbal and written communication skills to effectively interact with vendors, customers, and team members. Ability to provide exceptional customer service, including clear communication and follow-up with customers regarding service appointments and feedback. Familiarity with inventory management software and other relevant technology.

Ability to work collaboratively with the service manager, sales crew, and other team members to ensure smooth operations and customer satisfaction. Willingness to adapt to changing priorities and work schedules, including handling peak periods and overtime as needed. Perform extended periods of data entry.

Inspect vehicles outdoors, potentially in inclement weather. Work in an workplace with exposure to fumes, chemicals, high levels of dust, and noise. I will carry out the responsibilities of this position to the best of my ability and understand that I must meet the required performance standards and targets.

We remain an inclusive and equal opportunity employer committed to providing accommodation for all applicants upon request at any stage of the selection process.

📌 2nd Shift Parts Counterperson (Delta)
🏢 CanaDream
📍 Delta