Elevate client engagement as a Client Success Account Coordinator at CarltonOne. Play a pivotal role by managing program execution and driving client satisfaction.
As a Client Success Account Coordinator, you will support Client Success Managers in launching client initiatives, resolving queries, and ensuring operational excellence. This position requires a high level of accuracy, robust time management, and effective communication abilities. You will have the chance to impact how clients experience CarltonOne's rewards platform.
Key Responsibilities: • Assist in the implementation and management of client programs • Resolve tickets and escalate complex issues to CSMs • Support daily program management and generate reports • Facilitate communication with CSM for feedback and improvements • Stay familiar with CarltonOne system features and capabilities
Requirements: • Proven experience handling multiple projects • Proficient in Microsoft Office, especially Excel • Excellent communication and interpersonal skills • Capable of succeeding in a fast-paced setting • Attention to detail and strong analytical skills
Make a meaningful impact in client relations and program success with CarltonOne.