- Assist the Account Operations Supervisor in executing strategic commercial service objectives and supporting operational initiatives

- Serve as the primary point of contact for inbound sales leads, managing inquiries and connecting prospects with appropriate channel partners

- Oversee day-to-day order management, including order fulfillment and resolution of order, shipping, logistics, and return-related issues

- Support the B2B Embellished Retail and Uniform Program by maintaining tracking tools, coordinating embellishment requirements, and managing Salesforce and SAP activities

- Maintain commercial reports, sales tools, and content across internal and customer-facing platforms

- Use inventory and order reporting to monitor demand, track product movement, and identify inventory optimization opportunities

- Maintain customer and product data across systems

- Develop and maintain process documentation, training materials, and workflow standards

- Drive process improvements and automation initiatives

- Enhance reporting and analytics capabilities for actionable business insights

- Collaborate on inventory management, demand planning, and customer service process optimization

- Support system enhancements and technology implementations

- Develop training resources, operational standards, and best practices

- Contribute to strategic initiatives that improve customer experience, support growth, and optimize commercial operations

- Travel as required to tradeshows, customer visits, and owned events

Requirements

- 2+ years of customer service, retail, or customer-facing experience





- 1+ years of experience supporting B2B sales or business customers

- Strong communication skills and ability to collaborate with sales teams, customers, and cross-functional partners

- Proactive, solutions-oriented approach to problem-solving

- Exceptional organizational skills, accuracy, and attention to detail

- Proficiency with Microsoft Office applications, particularly Excel

- Experience with CRM platforms such as Salesforce

- Experience with ERP systems such as SAP

- Ability to adapt to changing priorities and manage multiple tasks in a dynamic workplace

- Ability to balance autonomy and collaboration

- Passion for getting outside and living it

- Candidates must be eligible to work in Canada

Core Competencies

Demonstrates expertise in order management, customer service, and B2B sales support, with a strong focus on process improvement and operational efficiency. Proficient in utilizing Salesforce and SAP for effective inventory and data management.

Highest-signal resume keywords

- Order Management

- B2B Sales Support

- Salesforce Proficiency

- SAP Experience

- Process Improvement

ATS Optimization Keywords

Hard Skills

- Order Fulfillment

- Inventory Optimization

- Reporting and Analytics

- Process Documentation

- Demand Planning

Soft Skills

- Strong Communication Skills

- Proactive Problem-Solving

- Exceptional Organizational Skills

- Attention to Detail

- Collaboration

Industry Keywords

- Customer Service

- Retail

- Commercial Operations

- Embellished Retail

- Logistics

Tools & Technologies

- Microsoft Office

- Excel

- CRM Platforms

- ERP Systems

📌 Account Operations Representative – Temporary (North Vancouver)
🏢 Jobtailor
📍 North Vancouver