Full time, Permanent Would you like to join a dynamic team in a cutting-edge work environment? Do you possess excellent interpersonalskills? Are you looking for a job where you can learn and grow? We have the position for you!

Groupe Marketing International is seeking agile individuals for the position of Technical Support Agent.

Responsibilities

- You are the point of contact for allquestions and technical problems concerning the use of electric charging stations for electric vehicles.
- Assist customers with payment at the charging station or on the App - Accompany customers in using the Electric Charging Station App.
- Maintain a broad knowledge of the App and charging stations - Demonstrate empathy Clarify customer requirements; use decision support tools and resources to resolve non-standard customer issues requiring clarification or further thought.
- Deliver an expert customer experience...



with a smile Requirements and Skills:
- College degree completed or specialized in pertinent field - Minimum 2 yearsof experience in a similar positionand/or customer service and/or Call center - Analytical and problem-solving skills; - Comfortable with computer tools (particularly Microsoft Office); - Excellent listening, verbal, and written communication skills; - Professionalism, diplomacy, and courtesy.

Job Type: Full time, Permanent, 37.5hours/week Compensation: Schedule: Working at GMI - Adaptable schedule - On-site parking available - Very close to the bus station - Bright, new offices - Dedicated teams - 2 minutes from Carrefour Laval - Your own personal workspace

📌 Agent Bilingue support technique Centre d'appel (De nuit) (Laval)
🏢 Groupe Marketing
📍 Laval