The role of Amazon Connect Tester is to ensure the quality, reliability, and performance of our cloud-based contact center solutions. The ideal candidate will have hands-on experience in testing Amazon Connect implementations, validating contact flows, and integrating AWS services. This role requires both manual and automated testing skills, with a strong understanding of telephony, customer journey flows, and cloud infrastructure.

Key Responsibilities

- Test Amazon Connect contact flows, routing logic, call recording, chat, and IVR features for accuracy and functionality.

- Validate integration between Amazon Connect and external systems (e.g., CRMs, databases, Lambda functions, Lex bots).

- Perform end-to-end testing of customer interactions including voice, chat, and call transfers.

- Create, maintain, and execute test cases, test scripts, and test plans.

- Conduct regression, smoke, and user acceptance testing (UAT) for all Amazon Connect-related changes.

- Verify data accuracy in reporting and analytics tools such as Contact Lens, CloudWatch, and Kinesis.

- Collaborate with developers and business analysts to troubleshoot issues and ensure smooth deployment.

- Log defects, track bugs, and verify fixes using tools like Jira, TestRail, or similar.





- Monitor real-time performance and conduct load or performance testing when necessary.

- Ensure all testing aligns with compliance, security, and data privacy standards.

Required Skills & Qualifications

- 2+ years of experience in QA/testing with cloud-based applications, preferably Amazon Connect or similar contact center solutions.

- Strong understanding of contact center operations, IVR testing, and telephony flows.

- Familiarity with AWS services such as Lambda, DynamoDB, CloudWatch, S3.

- Hands-on experience with manual testing, and exposure to automated testing frameworks is a plus.

- Experience working with Lex bots, CTI integrations, and CRM platforms like Salesforce or Zendesk is preferred.

- Excellent analytical, problem-solving, and documentation skills.

- Robust communication skills to work with both technical and non-technical stakeholders.

Preferred Qualifications

- Familiarity with Amazon Connect Streams API or Connect SDK.

- Basic scripting knowledge (e.g., Python, JavaScript) for automation or API testing.

- Experience with performance testing tools (e.g., JMeter, LoadRunner).

- AWS Certification (e.g., AWS Certified Cloud Practitioner or Developer) is a plus

📌 Amazon Connect Tester (Montreal)
🏢 NexGedia Enterprise
📍 Montreal