Toyota Northwest Edmonton is currently seeking an Appointment Coordinator to join our team of customer focused professionals within our high volume and process-driven Dealership.

Purpose/Summaryof Position:

- Handle all incoming service calls and emails for service appointments
- Advise and promote recommended scheduled maintenance
- Answer customer inquiries, concerns and provide assistance where needed
- Input and maintain vehicle/customer information in the computer system
- Complete outbound reminder calls and emails to schedule appointments
- Identify and elevate customer concerns with the management team usingour process

Purpose/Summaryof Position:

Required Qualifications:

Our idealcandidates understand thatcustomers have a choice in where they purchase and service their vehicles, andtherefore demonstrate a commitment delivering unparalleled service to show ourcustomers real value for their hard-earned money.
- Passionfor delivering a consistently exceptional customer experience
- Abilityto multi-task between computer programs, maintaining engagement and rapport with customer on the phone




- Energizedby challenges; driven to improve efficiencies, learn and grow
- Proactive self-starterwith a desire for accountability
- Operateswith the highest level of integrity
- Exceptionalinitiative, high energy and positive attitude
- Processdriven with impeccable organization and prioritization abilities
- Abilityto analyze a problem and provide an effective solution in a fast-pacedenvironment
- Impeccablefollow-through and commitment to achieving targeted goals and objectives

Candidates must possess:

- Minimum High School Diploma
- Post Secondary Education
- Preferred Previous customer service/administrative experience required
- Experience with Quorum or Dealermine an asset

Why We’re Awesome:

- Commitmentto an exceptional employee experience
- Employeeand Family Assistance Program
- Collaborativework workplace, group support and ongoing training

Qualified applicantsare invited to apply with resume and cover letter.

📌 Appointment Coordinator (Edmonton)
🏢 CanadaOne Auto Group
📍 Edmonton