Location: Belle River, Ontario

Job type: Full-time, approximately 35 hours per week

Pay: CA$22.00–CA$27.00 per hour, based on experience

Work location: In person

Black Label Automotive Group is hiring an Assistant Service Manager & Warranty Coordinator to keep our vehicles moving through inspection, repair, detailing, and preparation for sale.

This person will schedule work for our mechanic, coordinate with our detail department, order and source parts, track vehicle progress, and follow up until jobs are complete. Service and reconditioning coordination will make up approximately 30–50% of the role. The remaining time will involve warranty administration and day-to-day dealership support.

We’re looking for someone who can stay organized in a busy environment, spot delays early, and take ownership of outstanding work. Previous automotive service advisor experience is preferred.

Responsibilities

Service and reconditioning coordination

- Schedule inspections, safety certifications, maintenance, and repairs with our mechanic.
- Plan and update the mechanic’s workload based on vehicle priorities, parts availability, and deadlines.
- Schedule vehicle detailing with the detail department.
- Track each vehicle’s progress from arrival through completion and keep management and the sales team informed of its status.
- Source and order parts, confirm availability and delivery dates, and follow up on delayed orders.
- Coordinate work with outside shops or service providers when needed.
- Follow up on incomplete jobs, identify bottlenecks, and help keep vehicles moving.

Warranty administration

- Submit and track warranty claims and authorizations.
- Communicate with warranty providers, customers, technicians, and service providers.
- Gather and maintain supporting documentation.
- Follow up on outstanding claims, decisions, and payments.
- Assist customers with warranty questions when required.

Dealership and administrative support





- Answer incoming calls and respond professionally to emails and inquiries.
- Coordinate appointments, schedules, reminders, and follow-ups.
- Maintain accurate vehicle, service, warranty, and vendor records.
- Organize invoices, receipts, purchase records, and supporting documents.
- Track outstanding payments, deposits, refunds, and billing discrepancies.
- Prepare documents, spreadsheets, reports, and business correspondence.
- Support management with operational tasks and help improve processes as the business grows.

This is not primarily a bookkeeping role, though QuickBooks Online or basic accounting administration experience would be an asset.

What we’re looking for

- Previous automotive service advisor experience preferred.
- Experience scheduling technicians, coordinating repairs, ordering parts, or managing service workflow is a strong asset.
- Strong organizational skills and consistent follow-through.
- Ability to manage multiple vehicles, jobs, and deadlines at once.
- Explicit, professional communication with customers, technicians, vendors, and management.
- Good judgment about priorities and when to seek approval.
- Confidence using email, spreadsheets, and computer-based record systems.
- A valid Ontario G driver’s licence.

Dealership administration, warranty claims, QuickBooks Online, and accounts payable or receivable experience are also assets. About Black Label Automotive Group

Black Label Automotive Group is a growing automotive business based in Belle River, Ontario. Our operations include vehicle sales, reconditioning, warranties, and automotive services. This is an opportunity to take an active role in improving how vehicles move through our operation as we grow.

How to apply

Please submit your résumé through Indeed. In your application, tell us about any experience you have scheduling automotive service work, coordinating technicians or detailers, ordering parts, or administering warranty claims.

Only applicants selected for an interview will be contacted.

Pay: From $18.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person

📌 Assistant Service Manager & Warranty Coordinator (Belle River)
🏢 Black Label Automotive Group
📍 Belle River