Join Axya's mission to revolutionize procurement as a Customer Success Manager. This remote position combines strong project management with domain knowledge in manufacturing and supply chain logistics. In this critical role, you will guide clients through the complete onboarding journey, ensuring effective use of Axya's platform.

Your expertise in procurement processes and direct customer engagement will help drive significant operational improvements. Stay connected with clients through data-driven insights and strategic health monitoring. Key Responsibilities:

- Project-manage customer onboarding from start to finish
- Set and monitor relevant deployment KPIs
- Analyze and redesign client workflows for efficiency
- Perform onsite visits to facilitate smoother transitions
- Conduct comprehensive Business Reviews highlighting ROI

Requirements:

- 3–5+ years of experience in B2B SaaS or account management
- Proven domain expertise in manufacturing or supply chain
- Robust ability to manage technical integrations and workflows
- Aptitude for change management and stakeholder alignment
- Fluent in English; French proficiency is advantageous

Help shape the future of procurement in manufacturing with your expertise at Axya.

📌 Axya Customer Success Manager Role (Montreal)
🏢 Axya
📍 Montreal