Join Bell as the Director of Conversational AI Strategy and Innovation, where you’ll lead a agile VA team. Drive AI initiatives that enhance customer experiences and leverage cutting-edge technologies. In this pivotal role within Bell's Customer Experience team, you will oversee the design and deployment of next-generation virtual assistants.

As a hands-on leader, you'll collaborate with engineering teams to integrate advanced AI solutions and promote a culture of innovation among your team. Your expertise in generative AI will enable you to craft engaging user experiences while ensuring operational excellence and strategic alignment. Key Responsibilities:

- Spearhead generative AI initiatives and technology adoption
- Mentor a team of AI specialists and product owners




- Execute strategy for omni-channel virtual assistant development
- Collaborate on API and backend system reliability
- Implement KPIs focused on customer satisfaction and engagement

Requirements:

- 7+ years in technical product management or AI
- Proven experience in leading technical teams
- Knowledgeable in Google Cloud CCAI/CCAIP and AI platforms
- Demonstrated skill in generative AI solutions and design
- Excellent communication and storytelling with data

Lead the charge in transforming customer interactions through innovative conversational AI at Bell.

📌 Bell Conversational AI Strategy Director (Mississauga)
🏢 Bell
📍 Mississauga