Transform customer experiences at Eden Park as a Bilingual Customer Service Representative. Use your fluency in English and French to provide exceptional service and support. Eden Park, a part of Fairstone Bank, seeks a dedicated qualified for a full-time role.

You will assist customers with service inquiries, payment adjustments, and product issues while ensuring an outstanding customer experience. This hybrid position requires a mix of in-office work and flexible hours to accommodate customers across varying schedules. Key Responsibilities:

- Provide excellent service to all customer interactions
- Handle customer inquiries via calls and emails promptly
- Resolve challenges by understanding customer needs
- Make changes to customer payment and insurance information
- Conduct friendly onboarding calls with new clients

Requirements:

- Fluency in English and French communication skills
- Strong conflict resolution and decision-making abilities
- Calm demeanor during difficult situations
- Proficiency in Microsoft Office Suite and Outlook
- Clear criminal reference check

Bring your passion for customer care and bilingual skills to Eden Park's team and make a difference.

📌 Bilingual Customer Service Agent at Eden Park (Montreal)
🏢 Fairstone Bank
📍 Montreal