Bilingual Resource Officer III, Contact Center is a full-time hybrid role with TD Bank where you ll support customer service representatives resolve escalated customer concerns, and help keep the banking experience feeling smooth, clear and consistent.

In this position you’ll handle more complex customer situations, track daily workflows, offer practical guidance to colleagues, and make sure banking operations follow company requirements and regulatory standards. If you have customer service background , some leadership or coaching exposure, and you enjoy working in both English and French.

Company: TD Bank

Location: Laval, Quebec, Canada

Salary: $58,800 – $83,000 CAD annually

Job Type: Full-time (Hybrid)

Start Date: As soon as possible

Benefits: Competitive salary, health and wellness advantages, paid time off, retirement and savings programs, banking benefits, career development, mentoring opportunities, training programs, and employee recognition programs.

- This role is kind of focused on assisting the contact center representatives.
- Take ownership of escalated customer problems and also helping raise service standards , while making sure daily operations stay moving efficiently.




- You’ll be expected to give expert level guidance, coordinate with internal teams, watch over how the workflow performs, and help guarantee compliance with banking policies, even while delivering a really good customer experience overall.

Responsibilities

- Resolve escalated customer and partner concerns in a professional manner.
- Support representatives with guidance on complex customer matters.
- Monitor daily workflow and ensure service level targets are achieved.
- Build strong relationships with customers and internal banking partners.

Requirements

- You’ll need an undergraduate degree, and/or you know, at least 3 years of relevant work experience.
- Also, minimum 2 years of consecutive LLQP/PQAP licensed experience.
- You must be bilingual in English and French.
- Strong customer service , communication and real problem solving skills are a must.
- You should be able to manage escalated customer issues plus support team operations too.
- Knowledge of banking products processes and regulatory requirements is a nice bonus, but not strictly required.

📌 Bilingual Resource Officer III (Laval)
🏢 Tobermory
📍 Laval