Take charge as a Bilingual Technical Support Representative with OpenTable, focusing on resolving complex customer issues through phone, chat, and email. Leverage your technical expertise and effective communication skills to champion customer needs and support product improvements. OpenTable is looking for a Bilingual Technical Support Representative.

With over two years of experience in technical customer support, you will manage escalations and ensure seamless operations for restaurants and diners.

Your role will require you to foster collaboration between customer support and engineering teams while documenting technical defects for continuous improvement. Key Responsibilities:

- Resolve complex customer issues via phone, chat, and email




- Collaborate with engineering teams to advocate for customer needs
- Manage and document technical escalations using Jira
- Ensure seamless operation across OpenTable's global platform
- Work Wednesday-Sunday, 10 AM-7 PM EST shift Requirements:
- 2+ years in technical customer support role
- Bilingual in English and French
- Experience with ticketing systems like Jira
- Robust communication skills for customer interaction
- Preference for hospitality or SaaS technology background Utilize your technical support capabilities as a critical link between customers and teams at OpenTable.

📌 Bilingual Technical Support at OpenTable (Montreal)
🏢 Jobtailor
📍 Montreal