Become a key part of Jonas Software as a Bilingual Technical Support Specialist in North York. Provide exceptional technical assistance to our French and English-speaking customers in a hybrid work model.

As a Tier 1 Bilingual Support Specialist, you'll serve as the first contact for customers in both languages, troubleshooting various technical issues. Your role includes gathering information, escalating complex cases, and ensuring a high-quality customer experience. You’ll be instrumental in documentation and maintaining service level agreements.

Key Responsibilities: • Provide support via phone, email, and chat in French and English • Troubleshoot configuration errors and access problems • Document detailed customer information for accuracy • Offer guidance and basic product education • Escalate unresolved cases to Tier 2 support

Requirements: • Fluent in both English and French • Minimum 2 years experience in technical support • Familiar with ticketing systems like Zendesk • Basic understanding of databases and Linux • Excellent communication and troubleshooting skills

Embrace the opportunity to enhance technical and customer skills with Jonas Software in a energetic hybrid setting.

📌 Bilingual Technical Support Specialist in North York (Winnipeg)
🏢 Jonas Software
📍 Winnipeg