Become a key player in resolving customer accounts as a Collections Associate. This role focuses on contacting clients to collect overdue payments, ensuring accurate documentation and follow-ups. In this position, you will communicate with customers regarding overdue payments, review terms of sale, and effectively manage billing issues.

The role requires handling up to 5 years of customer accounts with a strong emphasis on maintaining customer service levels. You will also document financial statuses and collection efforts in accordance with service level agreements. Key Responsibilities:

- Contact customers for overdue payment information
- Post received payments to customer accounts
- Document financial statuses and collection efforts
- Monitor assigned accounts and collection reports
- Resolve internal and external billing discrepancies Requirements:
- High School Diploma or GED preferred
- 2-5 years of experience in collections
- Specialized skills training or certification may be required
- Familiarity with accounts receivable processes
- Solid communication and documentation skills Leverage your collection skills to enhance customer relationships while reducing outstanding debts efficiently.

📌 Billing and Collections Associate (Langley)
🏢 White Cap
📍 Langley