Lead business process change management initiatives supporting Fidelity Canada strategic goals

Lead discovery work for business initiatives and facilitate problem-solving workshops with cross-functional groups and stakeholders

Analyze complex business issues, identify pain points, and communicate issues logically to stakeholders

Identify process risks and collaboratively design solutions to minimize their impact

Design business processes aligned with risk, regulatory and compliance requirements

Develop end-to-end process and value stream maps for current and future-state processes

Lead business change management assignments through successful completion

Prepare or coordinate process change documentation, flowcharts, operating procedures, and target operating models

Support development of process documentation, procedures, technical requirements, and end-user materials

Support Learning & Development in creating and delivering training for changed business processes

Prepare communications and presentations for stakeholders and senior management

Partner with Fidelity Canada Risk to integrate risk reduction into programs

Build relationships with business partners to improve operational excellence and client experience

Collaborate with technology partners to implement digitalization and automation solutions

Promote BPM techniques supporting automation and operational efficiency

Collaborate with technology teams on IT tools, processes, and advanced technology adoption

Requirements

Current work authorization for Canada is required

Post-secondary education in IT, Business or a related field preferred, or equivalent experience

Business Process Analysis/Management education and/or related work experience

Minimum 3 years of work experience in Business Process Management, Process Improvement or Operational Excellence





Minimum 3 years of experience in the financial industry

Demonstrated experience in business process management and improvement

Excellent listening, written and verbal communication skills

Robust analytical and problem-solving skills

Organizational awareness, focus on key partnerships, teamwork and relationship building

Business case development and financial modelling

Comfort working in ambiguous environments

Solid understanding of the finance industry and core business processes

Solid understanding of technology trends

Innovation and creativity

Lean Six Sigma Green Belt or Black Belt certification considered an asset

Core Competencies

Demonstrates expertise in Business Process Management and Improvement, with a strong focus on risk, regulatory compliance, and operational excellence. Proven ability to lead change management initiatives, facilitate cross-functional collaboration, and develop effective process documentation.

Highest-signal resume keywords

Business Process Management

Process Improvement

Financial Industry Experience

Lean Six Sigma Green Belt or Black Belt

Analytical and Problem-Solving Skills

Hard Skills

Business Process Analysis

Process Mapping

Value Stream Mapping

Risk Management

Regulatory Compliance

Business Case Development

Financial Modelling

Digitalization Solutions

Automation Techniques

Change Management

Soft Skills

Excellent Communication Skills

Teamwork

Relationship Building

Organizational Awareness

Innovation and Creativity

Certifications & Qualifications

Lean Six Sigma Green Belt

Lean Six Sigma Black Belt

Industry Keywords

Financial Industry

Operational Excellence

Business Process Change Management

Risk Reduction

Compliance Requirements

Tools & Technologies

IT Tools

Process Documentation Software

Flowcharting Tools

Collaboration Platforms

Training Development Tools

📌 Business Process Manager (Winnipeg)
🏢 Jobtailor
📍 Winnipeg