Drive infrastructure performance improvement as a Business Systems Analyst with Cognizant in Toronto. Utilize your expertise in service desk operations and analysis to enhance system reliability. As a Business Systems Analyst for Infrastructure Operations, you will support a major financial services client by analyzing operational data. Collaborating with business stakeholders and cross-functional teams, you will transform insights into actionable recommendations for improved service.

Your role is pivotal in enhancing infrastructure performance and ensuring operational excellence in a hybrid work setting. Key Responsibilities:

- Analyze operational metrics for performance insights
- Translate data into recommendations for reliability improvement




- Create comprehensive documentation for processes and configurations
- Collaborate with stakeholders to define infrastructure requirements
- Monitor operational dashboards to identify service issues Requirements:
- 8+ years as a Business Analyst or Systems Analyst
- Solid knowledge of Service Desk processes
- Experience with Digital Workplace services
- Proficient in operational reporting and KPI definition
- Excellent communication and documentation skills Leverage your analytical skills and service desk knowledge to drive effective infrastructure operations at Cognizant in Toronto.

📌 Business Systems Analyst in Toronto
🏢 Cognizant
📍 Toronto