This is an Internal ICBC job posting for applicants within the bargaining unit. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to [email protected] ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.

By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

The Data

Management – Claims team is currently looking for Senior Business Systems Analyst to join our data team. In this role, you will act as the liaison between the business and our delivery teams in refining requirements, validating deliverables, and communicating rollout. In addition, the position may lead medium to large scale database and reporting projects. Document reporting capabilities and acceptance criteria based on business requirements

- Represent Information Management department in internal and external stakeholder sessions on ICBC Data. Facilitate team scrums and retrospectives. Work closely with the business stakeholders in understanding and prioritizing requests to for data reporting, table enhancements or data defects
- Provide subject matter expertise on data sources, reporting workflows, business process, and appropriate tools to analyze data. Creating mapping documentation of data elements from source to target. Identify opportunities and implement processes to improve both speed of delivery and quality of deliverables
- Clearly articulate requirements, proactively collaborate with team, and facilitate development and testing activities to ensure the solution meets the business need
- Assist the team in providing operational support of production data pipelines.



This position will require someone who has 5+ years of hands‑on experience in Business Systems Analysis or a combination of relevant post‑secondary education and related experience. Advanced experience in identifying and understanding business needs, validating with key stakeholders and evaluating alternative solutions
- Advanced experience in Tableau report development and delivery.

Experience with AWS big data and analytical tools (AWS Glue, Glue Notebooks, Quicksights, Sagemaker, Athena) Intermediate to Advance experience of writing SQL Queries. Advance experience in delivering projects and enhancements of varying sizes

- Demonstrate advanced knowledge of different requirement gathering techniques and hands on experience with UI and design principles, functional and non‑functional requirements;

Experience conducting impact analysis in an enterprise environment

- Expert knowledge in Agile methodologies and experience as a scrum master/team lead
- Ability to translate technical terms and requirements for non‑technical people;

Experience in facilitating/guiding large cross functional groups with demonstrated success in relationship building, conflict resolutions, consensus building, risk mitigation and in delivery of medium‑to‑large initiatives

- End‑to‑end knowledge of big data development lifecycles (e.g. mapping, build, testing, deployment)
- Exposure to Guidewire ClaimCenter is an asset. Knowledge of Insurance Claims business process is an asset. At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work workplace. Our values guide how we interact with customers, partners, and each other. Hybrid 8 –you will work a minimum of 2 days per week at your primary office headquarters, subject to operational requirements. The remaining days will be remote within British Columbia.

📌 Business Systems Analyst - Senior (North Vancouver)
🏢 ICBC
📍 North Vancouver