Join a forward-thinking organization as a CCaaS Solutions Specialist with Randstad, focusing on automation and AI in a hybrid work setting. Design APIs and provide crucial technical support for CCaaS migrations. You will play an essential role in modernizing CCaaS systems, contributing to seamless agent interface designs, and overseeing level 2 and 3 support.

With more than three years of experience in contact center solutions, you will ensure the platform's long-term success while adhering to high security standards. Key Responsibilities:

- Deploy next-gen CCaaS solutions with expertise
- Design and optimize agent interfaces via APIs
- Configure interaction management solutions effectively
- Provide Tier 2-3 technical support post-migrations
- Ensure secure access management and compliance

Requirements:

- Over 3 years managing CCaaS systems
- Proficiency in Genesys Cloud, Cisco Webex, or similar
- Background in telecommunications and networking
- Skills in automation scripting (Python, PowerShell)
- Knowledge of cloud environments (AWS, Azure)

Bring your expertise in CCaaS and cloud technologies to drive successful system migrations and elevate client solutions.

📌 CCaaS Solutions Specialist Remote Flexibility (Montreal)
🏢 randstad canada
📍 Montreal