- Drive performance and efficiency by proactively managing workflows and resources to exceed regional goals and enhance customer satisfaction
- Contribute to the development and execution of strategic business plans while overseeing day-to-day operations
- Oversee and report monthly on financial performance and productivity
- Develop and implement strategies for loss containment, salvage and subrogation returns, process enhancements, and technology improvements
- Lead staff through engagement, coaching, mentoring, performance management, and ongoing learning and career development
- Advise on claim matters, policy interpretation, and settlement negotiation
- Maintain relationships with vendors, service providers, centers of excellence, and internal client groups
- Oversee the Technical Training Team responsible for IFR, CFR, and team training Requirements - University degree or any combination of training and experience deemed relevant for the role
- At least two years of experience in a management role
- Technical knowledge in Auto Appraisal and experience with Service Centre models is an asset
- Demonstrated expertise in leading Claims teams
- Auto Physical Damage line of business exposure is an asset
- Exceptional communication and interpersonal skills
- Proven experience in coaching and developing team members
- Robust leadership capabilities and a proven track record of driving performance within multiple lines of business
- Ability to adapt and collaborate across lines of business while handling shifting priorities and taking ownership of tasks
- Ability to work independently under minimal supervision
- Must be eligible to work in Canada from the anticipated start date and throughout employment
- Must maintain work eligibility in Canada Core Competencies Demonstrates strong leadership and management capabilities in overseeing claims teams, driving performance, and enhancing customer satisfaction. Possesses technical knowledge in Auto Appraisal and experience with Service Centre models, along with proven skills in coaching and developing team members. Highest-signal resume keywords - Claims Team Leadership
- Auto Appraisal Knowledge
- Performance Management
- Coaching and Development
- Strategic Business Planning ATS Optimization Keywords Hard Skills - Financial Performance Reporting
- Loss Containment Strategies
- Process Enhancements
- Settlement Negotiation
- Technical Training Oversight Soft Skills - Exceptional Communication
- Interpersonal Skills
- Adaptability
- Collaboration
- Ownership Industry Keywords - Auto Physical Damage
- Service Centre Models
- Vendor Management
- Customer Satisfaction
- Career Development